Employment

Food & Beverage Manager

Position: Full-Time, Permanent

Department: Food Services

Reports to: General Manager

Start Date: Immediate availability preferred

Position Overview

The Ottawa Titans Baseball Club is seeking a motivated, organized, and hands-on Food & Beverage Manager to lead the Club's food and beverage operations at Ottawa Stadium.

The Food & Beverage Manager will be responsible for the day-to-day management of all food and beverage services, including concessions, premium suites, hospitality areas, and special events. This position plays a key role in delivering an exceptional fan experience while ensuring efficient operations, strong financial controls, and high standards of food quality and customer service.

The ideal candidate is a natural leader who thrives in a fast-paced environment, takes initiative, and enjoys being involved in all aspects of an operation. This is an excellent opportunity for someone with experience in restaurants, hospitality, catering, or event food service who is ready to take the next step in their management career.

Food & Beverage Operations

• Oversee all daily food and beverage operations across stadium concessions, premium suites, hospitality areas, and special events.
• Lead the preparation, execution, and closing of food and beverage operations for all Titans home games and other stadium events.
• Ensure all food service locations are properly staffed, stocked, equipped, and prepared to operate efficiently.
• Work closely with kitchen staff and other departments to coordinate food preparation, service timelines, and event requirements.
• Manage premium suite food and beverage services, including advance orders, fulfillment, and guest requests.
• Identify opportunities to improve service efficiency, reduce wait times, and enhance the overall fan experience.
• Maintain and improve operational procedures, process documentation, checklists, and service standards across all food and beverage areas.

Staff Management & Leadership

• Lead the recruitment, onboarding, training, scheduling, and supervision of 100+ seasonal food and beverage employees.
• Build a positive, accountable, and service-oriented team culture.
• Establish clear expectations for employee performance, professionalism, and customer service.
• Manage staffing levels and labour allocation to meet operational demands
• Coordinate staff timesheets, payroll information, and tip distribution in accordance with Club policies.
• Address employee concerns and performance issues professionally and promptly.

Inventory, Purchasing & Financial Management

• Manage inventory levels, product ordering, and supplier relationships across all food and beverage operations.
• Establish and maintain inventory controls to minimize waste, spoilage, and product shortages.
• Monitor food costs, labour costs, and other operating expenses to support departmental financial objectives.
• Oversee point-of-sale systems, cash-handling procedures, and end-of-event financial reconciliation.
• Prepare and maintain accurate inventory, sales, and operational reports.
• Assist with departmental budgeting, forecasting, and identifying opportunities for revenue growth and cost savings.
• Coordinate with suppliers and concession partners to ensure timely deliveries and operational readiness.

Guest Experience & Food Safety

• Ensure consistent standards of food quality, presentation, cleanliness, and customer service.
• Respond to guest questions, email inquiries, concerns, and complaints in a professional and solutions-oriented manner.
• Ensure compliance with applicable food safety, sanitation, workplace health and safety, and alcohol service requirements.
• Maintain clean, organized, and safe food preparation, storage, and service areas.
• Coordinate equipment maintenance, repairs, and operational improvements as required.

Planning & Departmental Development

• Coordinate preseason preparation, including staffing, training, equipment testing, inventory, and operational setup.
• Collaborate with on menu development, pricing, promotions, and new food and beverage initiatives.
• Work with other departments to coordinate group outings, premium hospitality experiences, theme nights, and special events.
• Oversee postseason inventory reconciliation, equipment storage, facility shutdown, and operational reviews.
• Recommend and implement improvements to departmental processes, service delivery, and future equipment upgrades and repairs.

Qualifications & Experience

• Bilingual: French & English, preferred
• 2-4 years of relevant experience in food and beverage, hospitality, restaurant operations, catering, or a similar environment.
• Previous experience supervising or leading employees in a fast-paced service environment.
• Strong organizational, time-management, and problem-solving skills.
• Ability to manage multiple priorities and make sound decisions under pressure.
• Strong interpersonal and communication skills, with a commitment to providing excellent customer service.
• Basic understanding of inventory management, purchasing, labour scheduling, and cost control.
• Comfortable using point-of-sale systems, spreadsheets, and other operational software.
• Ability to work independently, take initiative, and demonstrate accountability.
• Willingness to work a flexible schedule, including evenings, weekends, holidays, and extended hours during the baseball season.
• Canadian citizenship/residency or valid work permit

What Success Looks Like

• Smooth Gameday Operations: Food and beverage locations are fully prepared, properly staffed, and operate efficiently, even during high-attendance games.
• Strong Team Leadership: Seasonal employees are well-trained, motivated, and held accountable to clear expectations, creating a positive and productive work environment with a high year-over-year return rate.
• Excellent Guest Experience: Fans receive friendly, efficient service, with minimal wait times, consistent food quality, and guest concerns handled promptly.
• Effective Cost Management: Inventory, labour, and purchasing are managed responsibly to minimize waste, control expenses, and support departmental profitability.
• Organization & Preparation: Schedules, orders, equipment, and operational requirements are managed proactively, with few last-minute surprises.
• Continuous Improvement: Opportunities to improve efficiency, service quality, and revenue are identified and acted upon throughout the season.
• Ownership & Accountability: Challenges are addressed independently, communication with other departments is proactive, and management can trust that food and beverage operations are in capable hands.

To apply, please submit a resume and cover letter to mboyce@ottawatitans.com

Position: Full-Time, Permanent

Department: Ticketing

Reports to: Director of Ticketing

Start Date: Immediate availability preferred

Position Overview

The Ottawa Titans are seeking a motivated, outgoing, and results-driven Account Manager, Group Sales to join our front office team.

This position is responsible for generating ticket revenue by developing relationships with businesses, schools, sports teams, community organizations, and other groups throughout the National Capital Region.

The ideal candidate is a confident communicator who enjoys connecting with people and thrives on achieving goals. We're looking for someone who takes initiative, embraces challenges, and is motivated to grow both personally and professionally with us.

This is a proactive sales position. Success requires consistent outbound prospecting, relationship building, follow-up, and a commitment to achieving measurable sales targets.

Sales & Business Development

• Generate new group ticket and suite sales through outbound phone calls, emails, networking, referrals, and other prospecting initiatives.
• Identify and develop sales opportunities with businesses, youth sports associations, schools, community groups, and other organizations.
• Build relationships with prospective clients and communicate the value of attending Ottawa Titans games and events.
• Manage the sales process from initial outreach through booking, follow-up, and renewal.
• Consistently work toward individual sales revenue, outreach activity, and customer acquisition targets.
• Identify opportunities to grow existing accounts through repeat bookings, additional ticket purchases, and referrals.

Account Management & Organization

• Maintain accurate records of sales activities, leads, and customer interactions in the team's CRM system.
• Manage an organized sales pipeline and ensure consistent, timely follow-up with prospective and existing clients.
• Track individual sales performance and provide regular progress updates to management.
• Coordinate group bookings and collaborate with other departments to deliver outstanding customer experiences.
• Build and maintain relationships that encourage customer retention and repeat business.

Game-Day & Team Responsibilities

• Attend Ottawa Titans home games and assigned events, assisting with group experiences and client relationships.
• Engage with group clients during games to strengthen relationships and identify future sales opportunities.
• Represent the Ottawa Titans professionally at community events, promotional activities, and networking opportunities.
• Provide exceptional customer service to clients, prospects, and fans.
• Assist with other game-day and organizational responsibilities as required.

Qualifications & Experience

• Bilingual: French & English
• Previous experience in sales, business development, or a customer-facing role involving sales responsibilities.
• Confidence initiating conversations with new people, including through outbound phone calls.
• Strong verbal and written communication skills.
• A self-motivated, competitive mindset with a desire to achieve and exceed goals.
• Resilience, persistence, and a positive attitude when facing challenges or rejection.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to work independently, take initiative, and remain accountable for individual performance.
• Willingness to learn, accept feedback, and continuously improve.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and all Ottawa Titans home games as required.
• Canadian citizenship/residency or valid work permit

What Success Looks Like

• Consistently take initiative to identify and pursue new sales opportunities.
• Be comfortable making outbound calls and engaging prospective customers.
• Demonstrate strong follow-up habits and maintain an organized sales pipeline.
• Build positive relationships that generate repeat business.
• Show accountability for their activity, performance, and results.
• Respond positively to coaching and demonstrate continued growth in their sales abilities.
• Contribute to a positive, collaborative, and hardworking front office culture.

To apply, please submit a resume and cover letter to mboyce@ottawatitans.com and adonovan@ottawatitans.com 

Digital Media & Graphic Design Co-Op

Position: University Co-Op Placement (Paid)

Department: Marketing

Reports to: Manager, Digital Media & Game Presentation

Term: January – April, opportunity to extend through August

Hours: Full-Time

Position Overview

The Ottawa Titans are seeking a Digital Media & Graphic Design Co-op Student to support the team's marketing, creative, and digital media initiatives during the Winter 2027 semester.

This position offers a unique opportunity to gain hands-on experience in professional sports while developing creative content that will be seen by thousands of fans across Ottawa and beyond.

The successful candidate will play an important role in preparing for the upcoming baseball season, contributing to everything from social media campaigns and promotional graphics to digital advertising, video content, and marketing materials.

We're looking for someone who brings fresh ideas, has a strong creative eye, and is excited to turn concepts into engaging content. You'll have the opportunity to take ownership of projects, collaborate with experienced staff, and build a professional portfolio of real-world creative work.

Graphic Design & Creative Content

• Design engaging, on-brand graphics for social media, digital advertising, email marketing, and the Titans website.
• Develop promotional materials for the 2027 season, including theme nights, ticket packages, special events, and giveaways.
• Create print-ready designs for posters, flyers, signage, and other marketing materials.
• Adapt creative assets across multiple formats and platforms while maintaining brand consistency.

Social Media & Digital Marketing

• Assist in creating, scheduling, and publishing content across the Titans' social media platforms, including Instagram, Facebook, TikTok, and X.
• Develop creative content ideas that engage existing fans and attract new audiences.
• Assist with the production of short-form video content
• Monitor social media trends and identify opportunities to incorporate them into the Titans' digital content strategy.
• Support digital advertising campaigns through the creation of graphics, videos, and other promotional assets.

Video Production & Multimedia

• Assist in creating and editing promotional videos, highlight packages, and other multimedia content.
• Help organize and maintain the team's photo, video, and creative asset libraries.

Marketing & Team Collaboration

• Work collaboratively with the marketing and game presentation teams to execute creative campaigns for the upcoming season.
• Contribute ideas during creative brainstorming sessions and marketing meetings.
• Assist with website content updates and the preparation of digital marketing materials.
• Support other marketing and promotional projects as required.

Qualifications & Experience

• Currently enrolled in a university co-op program in Graphic Design, Digital Media, Marketing, Communications, Interactive Media, or a related field.
• Experience using graphic design software, particularly Adobe Photoshop, Illustrator, Premiere Pro or comparable design tools.
• Strong understanding of graphic design principles, including typography, layout, colour, and visual composition.
• Familiarity with major social media platforms and current digital content trends.
• Strong attention to detail, organizational skills, and the ability to manage multiple projects and deadlines.
• Excellent communication skills and the ability to work both independently and collaboratively.
• A creative mindset, willingness to learn, and enthusiasm for contributing new ideas.

What You’ll Gain

• Professional Sports Experience: Gain firsthand experience working behind the scenes for a professional baseball organization.
• Portfolio Development: Create real marketing materials and digital content that will be published across the Titans' platforms and used throughout the 2027 season.
• Creative Ownership: Take an active role in developing ideas and executing projects from concept to completion.
• Professional Development: Work alongside experienced professionals, receive feedback, and develop practical skills in graphic design, digital marketing, and content creation.
• A Collaborative Environment: Join a small, passionate team where your ideas and contributions can make a meaningful impact.

To apply, please submit a resume, cover letter and link to portfolio to mboyce@ottawatitans.com and eogrady@ottawatitans.com